FAQ

Frequently Asked Questions

How do I arrange the hire of the equipment?
Please contact us with your requirements and dates including an address for delivering and collecting the equipment.

After agreeing on equipment you want to hire, date and costs, including delivery (if necessary), we will confirm the booking. We will require full payment by debit/credit (excluding Diners and American Express) card including a refundable security deposit as agreed at the time of booking. We do not except any other method of payment. On your collection or delivery of the equipment at a specified time, we will ask the hirer to sign the hire agreement accepting all Partyfix’ terms and conditions. (See Terms & Conditions). Equipment, quantities and its condition will be accepted by signing the hire agreement. All equipment will need to be available for collection at the time agreed during the booking.

Do you offer a delivery and collection service?
Its up to you, you can either collect the equipment from us, or if you prefer we can deliver and collect. Please note an additional charge of £30 per way will apply for this service.

What areas do you cover?
We operate in the whole of Surrey.

Where are you based?
Our Unit is where all of our Hire Stock is located and is also where any collections will be held.

Unit 3A Cathedral Hill Industrial Estate
Guildford
GU2 7YB

There is free parking.

What are your opening hours?
Our office opening hours are:

Monday to Thursday 09:00 – 17:30
Friday 09:00 – 17:00

What happens if I have a technical problem?
We provide step-by-step support by phone or email with every package we hire out.

Are you insured?
Yes. We carry full public liability insurance up to £5 million.

Is the equipment safe?
Yes, all equipment is PAT tested regularly. All of our equipment is tested before & after hire.

If you still have a question that has not been answered, please contact our team on 01483 793 626.